Privacy Policy:
Privacy Statement
Placing Orders and Information Collection
Consent
Security Information
Children's On-Line Privacy

Shipping Information:
ALWAYS FREE SHIPPING OVER $100* and Paid Shipping
Shipping Charges
International Shipments
Truck Freight
Special Order
Ground Shipments - Residential and Commercial
Next Day Air, 2nd Day Air and 3 Day Shipping
Shipping Recommendations

Contact Information:

Office & Order Line:
U.S.A. Toll-free: 1-877-44-SAILS (1-877-447-2457)
(Worldwide): +1-707-766-9093
FAX Order Line (Worldwide): +1-707-766-9094

Hours - 9 AM to 5 PM, United States Pacific Time (PT) - Please leave voice message if not available, we will return all calls. Thank you.

Mailing Address: 705 Mayflower Street, Petaluma, CA 94954 USA

Web & Technical Support: support@sailboatstuff.com

Sales, Order Questions, Special Orders, Etc.: orders@sailboatstuff.com

Main Home Web Page Link for all SailboatStuff On-Line Gateway : http://www.sailboatstuff.com

Privacy Policy:

PRIVACY STATEMENT:
It is SailboatStuff, LLC policy to respect and protect the privacy of our customers and the users of www.sailboatstuff.com (hereinafter, the "Site"). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others.

PLACING ORDERS AND INFORMATION COLLECTION:
SailboatStuff, LLC collects and/or requests information from the users of the Site when an order is placed or an email is submitted. In order to fulfill the requests of Site users in these instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by SailboatStuff, LLC to contact the user.

We use a credit card processing company to bill purchasers of parts and accessories from the Site, and depending upon the goods and services being ordered and where they are being shipped, we use delivery companies to assist us in fulfilling and delivering orders. We share with the delivery companies only the information necessary to enable fulfillment and delivery of goods (i.e. name, address and telephone number).

CONSENT:
By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by SailboatStuff, LLC as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.

SECURITY INFORMATION:
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line.

We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our shopping cart, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also protect user information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our office. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our Site, you can send an e-mail to orders@sailboatstuff.com

CHILDREN'S ON-LINE PRIVACY:
SailboatStuff, LLC recognizes the particular importance of protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a purchase on www.sailboatstuff.com, the user is representing to us that they are an adult. If a child has provided www.sailboatstuff.com with personally identifiable information, we ask that a parent or guardian call 1-877-44-SAILS and we will delete the information pertaining to the child from our records.

Shipping Information:

ALWAYS FREE SHIPPING OVER $100* AND PAID SHIPPING:
ALWAYS FREE SHIPPING OVER $100* is for Ground shipments in the 48 continental states only. Sailboatstuff, LLC reserves the right to ship paid and free shipments via United Parcel Services (UPS), Federal Express (FedEx) or United States Postal Service (USPS) First Class and Priority Mail (not Parcel Post) for all commercial and residential delivery orders. Free shipping does not apply to items requiring special handling, manufactured, rush orders, truck freight, oversized or hazardous items. Note that Ground shipments may take from 3 to 10 business days for delivery depending on location and stock availability.

SHIPPING CHARGES:
Shipping costs are directly reflected by actual United Parcel Services (UPS), Federal Express (FedEx) and United States Postal Service (USPS) costs plus handling and packaging, amortized over actual costs and handling expenses. Shipping charges are calculated by weight and distance from Northern California.

INTERNATIONAL SHIPMENTS:
SailboatStuff, LLC reserves the rights to ship via United Parcel Service (UPS), Federal Express (FedEx), Airborne Express or United States Postal Service (USPS) for all shipments to international locations. All international shipments must list the value of merchandise on the outside of the package for customs reasons. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order. There are no DOD complications with any of the products in our catalogs.

TRUCK FREIGHT:
The term "Truck Freight" means the items is either oversized or overweight for United Parcel Services (UPS) and must be delivered to you by common carrier (motor freight). Additional shipping charges will apply. We will contact you to discuss your shipping preferences and costs. You are responsible for freight and storage charges on orders canceled after shipment and for refused deliveries.

SPECIAL ORDER:
Special Order indicates this product is not a stocked SailboatStuff item. However, we will gladly order these items for you. The delivery times of these items vary and we will call or email you with the information. Special order items require a fifty percent (50%) non-refundable deposit fee upon order. The remaining fifty percent (50%) non-refundable balance is due when order is ready to ship.

GROUND SHIPMENTS - RESIDENTIAL AND COMMERICIAL:
Ground shipments in the continental U.S.A. via UPS Residential and Commercial, Federal Express Residential and Commercial, and U.S. Postal Service Parcel Post can take from 3 to 12 business days for delivery depending on location. Please email orders@sailboatstuff.com if your order has not arrived in a reasonable time.

NEXT DAY, 2ND DAY AND 3RD DAY SHIPPING:
Parts in stock are shipped the same day if the order is received before 11 A.M. PT (Pacific Time). If the order is received on Friday after 11 A.M. PT or the weekend (Saturday or Sunday), it will be shipped the following Monday. Parts not in stock will be shipped when parts are restocked unless otherwise instructed.

SHIPPING RECOMMENDATIONS:
TO EXPEDITE ORDER: Choose UPS Next Day Air, 2nd Day Air, 3-Day Select (U.S. Priority Mail not included). Parts in stock are shipped the same day if the order is received before 11 A.M. PT (Pacific Time). If the order is received on Friday after 11 A.M. PT or the weekend (Saturday or Sunday), it will be shipped the following Monday. Parts not in stock will be shipped when parts are restocked unless otherwise instructed.

DOMESTIC SHIPMENTS (Continental U.S.): Orders are shipped from Northern California. Shipments within California are usually delivered in two (2) days by all carriers after processing of order. To expedite order see 'Expedited Order'.

DOMESTIC SHIPMENTS (HAWAII & ALASKA): Orders are shipped from Northern California by UPS Next Day Air, 2nd Day Air or U.S. Priority Mail.

INTERNATIONAL SHIPMENTS*: Use the "Destination Country" pull down menu to find the country. Choose from International U.S. Postal Service (USPS) or Worldwide UPS shipping. For Canadian customers UPS Ground services is also offered.

Credit Card and Payment Information:

CREDIT CARD ENTRY:
As part of SailboatStuff, LLC's privacy and security practices, we do not store your credit card number in your membership file or order history. We request you provide us with your credit card number every time you make a secure transaction.

METHOD OF PAYMENT:
We accept payment by checks and credit cards (Diner's Club, Discover, JCB, Visa, Mastercard and American Express). Purchase orders must contact SailboatStuff by telephone or fax before processing begins.

Orders for wire transfer payments and/or "pro forma" invoices may be sent via email to: orders@sailboatstuff.com

NOTE: Credit card information in any email correspondence may not be secure. We suggest FAX orders as an alternative to email or use our online shopping cart which has international shipping rates.

PURCHASE ORDERS:
We accept purchase orders from municipal, state and federal agencies and commercial businesses. Please contact SailboatStuff at 1-877-44-SAILS (1-877-447-2457) or fax your order to 1-707-766-9094. We will contact you upon receipt of the purchase order. All purchase orders are Net 30 (payment in 30 days).

INTERNATIONAL CREDIT CARDS:
Numerous banking institutions in Europe, Asia and elsewhere have special customer privacy and security rules which include coverage of their customer's billing addresses. Most institutions offer their customers international credit cards that are accepted in the United States. In order for SailboatStuff, LLC to process international credit cards it is required to make a billing address verification when credit card information is presented for authorization. This is for the customer's protection and the security of personal credit card information. When ordering, please provide the issuing bank's telephone number (usually on the back side of the credit card) by writing it in the 'Special Instructions/Comments' section directly below your order when checking out. If you need help in ordering, please contact us at orders@sailboatstuff.com or call us at the numbers provided above.

WIRE TRANSFERS:
If you prefer to wire transfer payment of an order, please use the shopping cart and select the payment method of "Order by Check/Money Order through Postal Mail" and fill out the information. Upon receipt, we will contact you either by email or telephone with banking information.

General Information:

SALES TAX:
SailboatStuff, LLC is required by law to charge sales tax in the state of California. SailboatStuff, LLC is required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within the state of California.

RETURN POLICY:
Returns are handled on a case by case basis. All returns must have an RMA number assigned. Generally the Manufacturer's warranty will apply and all warranty questions should be directed to the particular manufacturer. Returns for refund or credit are assessed as repair parts and accessories and are subject to the industry standard 15% to 30% restocking charge. Shipping/handling charges will not be refunded.

DISCLAIMERS:
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors.

All trademarks and copyrights are used for identification purposes only and may be servicemarks and/or registered trademarks of their respective companies.